Shipping Protection Terms & Conditions

What is Shipping Protection?

Shipping Protection is an optional and voluntary service available at checkout that provides additional peace of mind for your order.

For a small additional fee, Shipping Protection helps protect your purchase against eligible shipping issues, including loss, damage, or theft that may occur while your package is in transit.

1. Coverage Period

Shipping Protection coverage begins once your order has been shipped from our fulfillment center.

Coverage remains active throughout the shipping process and ends immediately once your package has been successfully delivered to the shipping address provided at checkout.

2. Covered Events

Shipping Protection applies only to eligible incidents that occur during transit, including:

Loss:
The carrier confirms that the package has been lost, or tracking information has not updated for more than 15 business days.

Damage:
The item arrives damaged, broken, or unusable due to mishandling by the carrier during transportation.

Theft (During Transit):
The package is intercepted or stolen before reaching the final delivery destination.

3. Exclusions (What Is Not Covered)

Shipping Protection does not cover the following situations:

• Incorrect, incomplete, or invalid shipping addresses provided by the customer.
• Packages marked as "Delivered" by the carrier but later reported missing (including porch theft or packages left unattended after successful delivery).
• Shipping delays caused by customs inspections, import clearance procedures, or local government processing.

4. Claims Process

To submit a Shipping Protection claim, customers must contact our support team within 7 days of the scheduled delivery date.

Required Information:

For damaged packages:
Customers must provide their order number along with clear photos showing the damaged packaging and the affected items.

For lost or stolen packages:
Customers may be required to provide carrier confirmation or an official inquiry/case reference number.

5. Resolution: Replacement or Refund

After a claim has been reviewed, verified, and approved, we will provide one of the following solutions at our discretion:

Replacement:
A replacement item will be shipped at no additional cost.

Refund:
A refund will be issued for the purchase value of the affected lost or damaged item(s). Shipping Protection fees are excluded from the refund amount.

6. Fees & Selection

Fee:
Shipping Protection is available for a non-refundable fee of USD $3.99 per order.

Optional Selection:
Shipping Protection is an optional add-on service and is not automatically included with your purchase. Customers may choose to add it by manually selecting the "Shipping Protection" option during checkout.

Non-Refundable Fee:
Once an order has been shipped, the Shipping Protection fee becomes non-refundable because the service coverage has already been activated.

7. Limitation of Liability

Our responsibility under Shipping Protection is limited to the actual purchase value of the items affected by an approved claim.

Shipping Protection does not cover any indirect, incidental, or consequential losses resulting from shipping-related issues.