Return Policy

General Policy

Please note that all purchases are considered final.

We do not provide standard returns or product exchanges except in situations where an item arrives damaged, defective, or an incorrect item was delivered.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products and want every customer to receive their order in proper condition.

If your item arrives damaged, defective, or incorrect, please contact our support team immediately as the first step toward resolution.

We are committed to reviewing every case fairly and working with you toward an appropriate solution.

Orders should be inspected upon delivery, and any issue must be reported within 7 days after the package has been marked as delivered.

To help us process your request efficiently, please email: support@hometrendnest.com

Please include the following information:

• Your order number (example: 188SHOP-1218)
• The email address used for the order
• A detailed explanation of the issue
• Clear photos or videos showing the damage, defect, or incorrect item received

Once your claim has been reviewed, our support team will determine the most appropriate resolution.

Depending on the situation, solutions may include:

• A replacement product
• A partial refund
• A full refund

Refunds

If a refund is approved as part of your claim resolution, the refund will be issued back to the original payment method used during checkout.

Most refunds are reflected within approximately 7–12 business days depending on your financial institution or payment provider.

Processing times may vary depending on your bank or credit card company.

Exchanges

We do not offer traditional exchanges.

Replacements are only provided when an item arrives damaged, defective, or incorrect and the claim has been approved by our support team.

Unauthorized Returns

Please do not send products back to us without first contacting our support team and receiving approval instructions.

To qualify for any resolution, customers must first initiate a claim through our support team.

Any package returned without prior authorization may be refused or remain ineligible for refunds, replacements, or additional assistance.

Contact Us

If you have questions regarding your order or this policy, our support team is here to help.

Please contact: support@hometrendnest.com

For the fastest assistance, please include:

• Your order number (example: 188SHOP-1218)
• The email address used when placing the order

We value every customer and will always do our best to resolve issues fairly and efficiently.