{"product_id":"123123shipping-protection","title":"Loss, Theft \u0026 Damage Protection","description":"\u003ch1 class=\"PDq2pG_selectionAnchorContainer\"\u003eShipping Protection Terms \u0026amp; Conditions\u003cspan class=\"PDq2pG_selectionAnchor\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003ch2\u003eWhat is Shipping Protection?\u003c\/h2\u003e\n\u003cp\u003eShipping Protection is an optional and voluntary service available at checkout that provides additional peace of mind for your order.\u003c\/p\u003e\n\u003cp\u003eFor a small additional fee, Shipping Protection helps protect your purchase against eligible shipping issues, including loss, damage, or theft that may occur while your package is in transit.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e1. Coverage Period\u003c\/h2\u003e\n\u003cp\u003eShipping Protection coverage begins once your order has been shipped from our fulfillment center.\u003c\/p\u003e\n\u003cp\u003eCoverage remains active throughout the shipping process and ends immediately once your package has been successfully delivered to the shipping address provided at checkout.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e2. Covered Events\u003c\/h2\u003e\n\u003cp\u003eShipping Protection applies only to eligible incidents that occur \u003cstrong\u003eduring transit\u003c\/strong\u003e, including:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLoss:\u003c\/strong\u003e\u003cbr\u003eThe carrier confirms that the package has been lost, or tracking information has not updated for more than \u003cstrong\u003e15 business days\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDamage:\u003c\/strong\u003e\u003cbr\u003eThe item arrives damaged, broken, or unusable due to mishandling by the carrier during transportation.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTheft (During Transit):\u003c\/strong\u003e\u003cbr\u003eThe package is intercepted or stolen before reaching the final delivery destination.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e3. Exclusions (What Is Not Covered)\u003c\/h2\u003e\n\u003cp\u003eShipping Protection does \u003cstrong\u003enot\u003c\/strong\u003e cover the following situations:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIncorrect, incomplete, or invalid shipping addresses provided by the customer.\u003c\/li\u003e\n\u003cli\u003ePackages marked as \u003cstrong\u003e\"Delivered\"\u003c\/strong\u003e by the carrier but later reported missing (including porch theft or packages left unattended after successful delivery).\u003c\/li\u003e\n\u003cli\u003eShipping delays caused by customs inspections, import clearance procedures, or local government processing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch2\u003e4. Claims Process\u003c\/h2\u003e\n\u003cp\u003eTo submit a Shipping Protection claim, customers must contact our support team within \u003cstrong\u003e7 days of the scheduled delivery date\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3\u003eRequired Information:\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eFor damaged packages:\u003c\/strong\u003e\u003cbr\u003eCustomers must provide their order number along with clear photos showing the damaged packaging and the affected items.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eFor lost or stolen packages:\u003c\/strong\u003e\u003cbr\u003eCustomers may be required to provide carrier confirmation or an official inquiry\/case reference number.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e5. Resolution: Replacement or Refund\u003c\/h2\u003e\n\u003cp\u003eAfter a claim has been reviewed, verified, and approved, we will provide one of the following solutions at our discretion:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReplacement:\u003c\/strong\u003e\u003cbr\u003eA replacement item will be shipped at no additional cost.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRefund:\u003c\/strong\u003e\u003cbr\u003eA refund will be issued for the purchase value of the affected lost or damaged item(s). Shipping Protection fees are excluded from the refund amount.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e6. Fees \u0026amp; Selection\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eFee:\u003c\/strong\u003e\u003cbr\u003eShipping Protection is available for a non-refundable fee of \u003cstrong\u003eUSD $3.99 per order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eOptional Selection:\u003c\/strong\u003e\u003cbr\u003eShipping Protection is an optional add-on service and is not automatically included with your purchase. Customers may choose to add it by manually selecting the \u003cstrong\u003e\"Shipping Protection\"\u003c\/strong\u003e option during checkout.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-Refundable Fee:\u003c\/strong\u003e\u003cbr\u003eOnce an order has been shipped, the Shipping Protection fee becomes non-refundable because the service coverage has already been activated.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e7. Limitation of Liability\u003c\/h2\u003e\n\u003cp\u003eOur responsibility under Shipping Protection is limited to the actual purchase value of the items affected by an approved claim.\u003c\/p\u003e\n\u003cp\u003eShipping Protection does not cover any indirect, incidental, or consequential losses resulting from shipping-related issues.\u003c\/p\u003e","brand":"Shipping Protection","offers":[{"title":"Default Title","offer_id":45317934317747,"sku":"shippingprotection","price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0741\/3671\/5443\/files\/2420329.webp?v=1772439254","url":"https:\/\/hometrendnest.com\/products\/123123shipping-protection","provider":"Hometrendnest","version":"1.0","type":"link"}